Frankincense & Rose
Botanical Skin Care
Norwich . Vermont
Product Guarantee & Returns

I guarantee that I source all my ingredients and packaging carefully for the highest quality.  I adhere to safety standards of sterilization and preservation in the manufacture of all my products and list appropriate information on my website so that consumers are well-informed before purchasing.  It is, however, an unfortunate fact of life that sometimes a product fails despite the manufacturer's efforts.  If you receive a product that has been damaged in the mail, is not what you ordered, or has been ruined in any way, please email me at katie@frankincenseandrose.com so that I may correct the problem in the appropriate manner as soon as possible.

It is my intention to produce products that will delight you.  If for any reason you are not pleased with your purchase, you may return it to me within the first thirty days for a full refund of the product cost.  I am sorry to say that I can not refund shipping charges for orders that have already shipped.

Refunds for Gift Certificates: All Gift Certificates are valid for one year from the date of purchase.  Refunds are only available to the original purchaser of the Gift Certificate within the year it was purchased, and only for unredeemed certificates.  Partially redeemed certificates are non-refundable.

None of the information on this website has been evaluated by the U.S. Food & Drug Administration. The products and information contained here are not intended to diagnose, cure or prevent any disease.  The information provided by this website is general as it relates to individual products or ingredients and is not a substitute for individual medical advice.